FAQs

1. Where is my order

We are sorry to hear your order hasn’t reached you. Would you mind waiting 24
hours, sometimes Hermes update their status before they have actually
delivered. If they haven't delivered by then, let us know by emailing
info@purdyandfigg,com

2. What to do if there is a problem with my order?

Please email info@purdyandfigg.com and one of the friendly team will assist you!


3. Do you offer an alternative delivery service to Hermes?

Yes, Hermes is not the only option. We also offer DPD next day delivery tracked, for a small fee


4. Why is international shipping so expensive?

I know this seems frustrating and we are making efforts to make this cheaper. For orders over £100 we do offer free shipping internationally. Please email info@purdyandfigg.com if you want your order delivered in the EU- there might be something one of the team can do.


5. Can I add a gift note/delivery note?


Not currently. It is something we are working on; this might be ready in time for
Christmas!

6. How does Purdy and Figg kill bacteria?


Our hand sanitises contain over 70% alcohol and kills 99.99% of bacteria.
You’re welcome to check out our EN-1276 laboratory if you’re curious- as seen
on our website.

7. What payment methods can I use to place an order?

Credit/Debit and Paypal of course.

8. Can I order a gift to someone at a different location?

Yes- absolutely! Just process the order as you normally would. Our orders don’t
have a receipt attached. You just might want to mention to the person receiving
the order that it’s a gift from you.

9. Can I return your products if I change my mind?

Yes! If you don’t love using it and would like to send back your bottle we will
give you a full refund. Please send it back to the address on the bottle with a
slip attached of your name and order number. Once received you will be issued
a full refund.

 

10. What's the Christmas delivery cut off date?

Cut off for pre Christmas Day deliveries are:
Hermes 48hr (Standard): Monday 21st December
Hermes 24hr: Tuesday 22nd December
DPD Next Day: Tuesday 22nd December
Cut off for pre New Year deliveries for all services is:
Friday 27th December