Cancellation Policy

This Cancellation Policy is to be read in conjunction with the Purdy & Figg Return Policy and Terms of Service. 

Capitalised terms used but not defined in this Cancellation Policy shall have the meaning given to them in the Terms of Service.

Through our Site, we offer to you:

i. Products as a Subscription;
ii. the opportunity to pre-order Products before their release; and
iii. the ability to make one-off purchases of Products. 

This Cancellation Policy sets out how you can change or cancel these kinds of Orders.

Subscriptions

When you purchase a Subscription, you will receive repeat periodic deliveries based on the Subscription duration and frequency that you select.

Some Subscriptions may auto-renew at the end of their duration. If you don't want to renew a Subscription you can cancel it.

If you want to cancel or change your Subscription, you can do it at any time, either via the Customer Portal or by contacting our Customer Services team. If you want to cancel your Subscription ahead of your upcoming Subscription Order, you will need to deactivate your Subscription at least three days prior to your renewal date.

If payment for a  Subscription Order has already been taken and your Subscription Order is being processed, we may be unable to cancel it ahead of dispatch. In that case, cancellation will take effect from the immediately following Subscription Order in accordance with the Order Period you have selected. Please note that regardless of whether you were able to cancel your Subscription before the Subscription Order was processed, following delivery you retain the right to:

 i. change your mind, cancel your Order within 14 days of delivery and return the Product to us in accordance with the section headed "Right to change your mind" in our Return Policy;  and
ii. return the Product and request a refund or exchange where the Product is faulty, not as described, or otherwise does not conform to your statutory rights, as stated in our Return Policy.

Your Order confirmation emails have links to your Order. You can manage your Subscription from there.

Please also see Section 2 – Subscription Orders of the Terms of Service for additional information on how to cancel a Subscription Order. 

Single Orders

If you wish to cancel your Single Order before it has been dispatched, you may be able to do so by contacting our Customer Service team or via the Customer Portal. 
Once your Single Order has been dispatched, it cannot be cancelled ahead of delivery, unless we confirm this to you in writing, and you should instead follow the returns process outlined in our Return Policy.

For Single Orders, you retain the right to:
    i. change your mind, cancel your Order within 14 days of delivery and return the Product to us as stated in the section headed "Right to change your mind" in our Return Policy; and
    ii. return the Product and request a refund or exchange where the Product is faulty, not as described, or otherwise does not conform to your statutory rights, as stated in our Return Policy.

Pre-orders

You are entitled to cancel a partially paid Pre-Order that has not yet been dispatched. Once a Pre-Order has been dispatched, it cannot be cancelled ahead of delivery, unless we confirm this to you in writing, and you should instead follow the returns process outlined in our Return Policy. 
Please refer to our Return Policy for details of how to return a Product, whether you are exercising your right to change your mind or the Product is faulty, misdescribed, or damaged.

Cancellation

The Customer Cancellation functionality can be accessed via the Customer Portal.