Signature Refill Pack
Product Description
Effective on everyday mess, gentle on wood, stone and quartz. Just pour the concentrate into your Bottle for Life, fill with water and clean. Natural ingredients, gleaming results.
A typical household will get through a refill pack in two to three months, unless these three become the only scents you ever want in your home.
Scent Details
Patchouli & Cedarwood: Rich, smoky and aromatic, like heritage homes and country lodges.
Grounding Vetiver: Citrusy and earthy with delicately smoky tones, like an exotic spice bazaar.
Delivery & returns
Why subscribe?
Full flexibility
Skip or cancel deliveries in just a few clicks
Special savings
Enjoy 15% off every single refill, forever
Members exclusives
Shop products unavailable to anyone else
Early access
Get instant first dibs on brand new products
Feel good about cleaning
Effortlessly effective
Care for every for surface with one simple spray
Natural cleaning power
100% plant based, natural ingredients
Sustainable packaging
Reusable Glass Bottles for Life
Simple refill system
Pause or skip refill delivery - anytime
Simple by design
MIX
Add your scent refill to your Bottle for Life, fill it with water then give it a little shake.
CLEAN
Give your home a good clean and enjoy the long-lasting essential oil aroma.
REFILL
Top up with refills or subscribe for better value over time.
Frequently asked questions
How do I use Counter Clean?
To use Counter Clean, simply pour the whole 20ml bottle of cleaning concentrate into your Bottle for Life and slowly fill to the top (just below the neck) with tap water. Give the bottle a gentle shake to mix, then enjoy your uplifting clean.
Which surfaces is Counter Clean suitable for?
We're pleased to say that Counter Clean is pH neutral, which means it's safe to use on most surfaces. That includes softer materials like aluminium, wood, stone, quartz and other sealed surfaces. We do recommend patch testing first on any particularly sensitive or precious surfaces you're concerned about. Just spray onto a cloth and wipe a small patch to see the results.
How do I manage my subscription?
We offer lots of subscription options, including switching your scent refill pack, changing the frequency of your deliveries or cancelling your membership altogether. Subscriptions are set to a 90-day frequency by default, but you can always move your next billing date if you need to in a few easy steps. We understand there might be times when you need to stop your deliveries, and we'll always respect your decision to leave - even if we'll miss you. If you have any trouble managing your subscription, our Customer Experience Team is always on hand to respond to your questions and requests as soon as possible. They're very friendly.
How many uses will I get out of a bottle?
A 300ml bottle of Counter Clean (including one 20ml concentrate) contains about 230 sprays. A typical household will get through one of our 300ml bottles in two to four weeks, unless you get a bit addicted to wiping down your surfaces like we have!
Are your products safe for pets?
Our products are safe to use around dogs and other pets, but if you're
worried about allergies, it's always best to check with your vet. Birds are
particularly sensitive to airborne substances, so it's a good idea to take
them out of the room while you clean. It's also important to note that Ylang
Ylang and Citronella are both toxic to dogs if they're ingested or applied
topically, so naturally, we wouldn't recommend that. It goes without saying,
but please don't let your pets lick or drink Counter Clean or Bathroom Bliss.
How can I track my order?
We aim to send your products within one working day of receiving your order, and for you to receive them within 48 hours of dispatch. For shipping to Europe, please allow two to seven working days from dispatch. If your order tracking shows it's been five working days or more since the last tracking scan, please get in touch, and a member of our Customer Experience team will get back to you as soon as possible.