We’ll automatically send you 3 new seasonal scent refills every 90 days unless you pause or cancel your subscription. You can also switch to signature scents at any time in your member portal.

You’ll get one glass Bottle for Life, one luxurious microfibre cloth and two of our best-selling cleaning concentrates – Patchouli & Cedarwood and Uplifting Citrus.

To use Counter Clean, simply pour the whole 20ml bottle of cleaning concentrate into your Bottle for Life and slowly fill to the top (just below the neck) with tap water. Give the bottle a gentle shake to mix, then enjoy your uplifting clean!

We're pleased to say that Counter Clean is pH neutral, which means it’s safe to use on most surfaces. That includes softer materials like aluminium, wood, stone, quartz and other sealed surfaces. We do recommend patch testing first on any particularly sensitive or precious surfaces you’re concerned about. Just spray onto a cloth and wipe a small patch to see the results.

We offer lots of subscription options, including switching your scent refill pack, changing the frequency of your deliveries or cancelling your membership altogether. Subscriptions are set to a 90-day frequency by default, but you can always move your next billing date if you need to in a few easy steps. We understand there might be times when you need to stop your deliveries, and we’ll always respect your decision to leave - even if we’ll miss you.

If you have any trouble managing your subscription, our Customer Experience Team is always on hand to respond to your questions and requests as soon as possible. They’re very friendly.

We endeavour to dispatch your order within 1 working day of receiving it. Once your order has been dispatched, we aim to deliver within a maximum of 48 hours (for orders being shipped to Europe, please kindly allow 2-7 working days from dispatch). If you’ve tracked your order and it’s been 5 working days or more since the last tracking scan, please kindly submit your query and a member of our Customer Service team will get back to you as soon as possible.

We would like to reassure you that our products are safe to use around dogs and other domestic pets. If you are worried about allergies, please do contact your vet first, and if you have a pet bird or birds, you will know that they are particularly sensitive to airborne substances, so it is best to take them out of the room while you clean. Additionally, it's important to note that Ylang Ylang and Citronella are toxic to dogs when they are ingested or applied topically, which we would never recommend. Please do not let your pets lick or drink Counter Clean.